How To Fix Guardian Tales Platform Error 500?

Guardian Tales is an exciting mobile game that captivates players with its engaging storyline, diverse characters, and challenging quests.

However, like any online platform, it’s not uncommon to encounter errors while playing. One such error that players may come across is the Guardian Tales Platform Error 500.

This error can be frustrating, but there are several steps you can take to fix it and get back to enjoying the game.

In this article, we will talk about the causes of this error 500 and provide you with effective troubleshooting steps to resolve it.

Understanding Guardian Tales Platform Error 500

So, let’s start by understanding the Guardian Tales error 500.

What is Guardian Tales?

Guardian Tales is a popular action-adventure game developed by Kong Studios. It offers an immersive gameplay experience where players embark on a thrilling journey through various fantasy worlds.

The combines elements of action, puzzle-solving, and role-playing. It allows players to explore intricate dungeons, battle fierce monsters, and uncover hidden treasures.

The game’s captivating storyline and nostalgic pixel-art graphics have garnered a dedicated fanbase.

Now, let’s talk about what is this error 500 in Guardian Tales.

What is Error 500?

Error 500, also known as the Internal Server Error, is a generic error message that indicates a problem on the server’s end.

Guardian Tales Platform Error 500

When you encounter Guardian Tales Platform Error 500, it means there is an issue with the game’s server that prevents it from functioning correctly.

This error can occur due to various reasons, including server overload, database connection problems, or software bugs.

Common Causes of Guardian Tales Platform Error 500

Behind every error, there are some causes, which can be from the platform or from the player’s end. Similarly, there are several factors that can cause error 500 on the Guardian Tales Platform. Some common causes include:

  • Server overload due to high player activity.
  • Database connection issues between the game server and the player’s device.
  • Software bugs or glitches within the game.
  • The outdated game version is incompatible with the server.
  • Internet connectivity problems.

Troubleshooting Guardian Tales Platform Error 500

To fix Guardian Tales Platform Error 500 and resume playing the game, you can follow these troubleshooting steps:

Clear Cache and Cookies

Clearing the cache and cookies of your game application can help resolve various technical issues, including Error 500. To do this, follow these steps:

  1. Open the settings menu on your device.
  2. Locate the “Apps” or “Applications” section.
  3. Find Guardian Tales in the list of installed apps and tap on it.
  4. Select the “Storage” option.
  5. Tap on the “Clear Cache” and “Clear Data” buttons.
  6. Then restart the game, and you will not face this error 500 issue
  7. Enjoy your game…

Disable Browser Extensions

If you’re playing Guardian Tales on a web browser, certain extensions or add-ons might interfere with the game’s functionality. If that’s so, disable any browser extensions or add-ons running on your browser and then recheck if the error still occurs.

Check Internet Connection

Another issue that can cause error 500 in your Guardian Tales Platform is an unstable internet connection. It is important to make sure that your internet connection is stable and working perfectly.

If you’re using Wi-Fi, try switching to a wired connection or vice versa. Along with this, you can also reset your router or contact your internet service provider for further assistance.

Update the Game

Sometimes, there is a chance that you forget to update your game, which as a result, can cause error 500. So, you should keep your game updated with the latest version for better performance.

Guardian Tales Platform Error 500

The reason you should update your game with time is developers often release updates that address bugs and improve stability. For this, you have to visit your respective mobile store (Google Play Store or Apple App Store) and check for any available updates for Guardian Tales.

If there’s, Update the game to the latest version and check if the error is resolved.

Restart your Device

Sometimes, a simple device restart can resolve temporary glitches or software conflicts. Restart your device and relaunch Guardian Tales to see if the error persists.

Reinstall the Game

If the previous steps haven’t resolved the issue, then you can try to fix the error by reinstalling Guardian Tales. First, uninstall the game from your device, go to your mobile store, and reinstall it.

Keep in mind that uninstalling the game may lead to the loss of locally stored game progress. So, make sure to create a backup cloud save or link any account to your game before you reinstall the game.

Contact customer support

If the above steps can’t resolve the issue, then it is advisable to reach out to the game’s customer support. They have the expertise to assist you further and provide personalized solutions to resolve the Guardian Tales Platform Error 500.

You can go to the Guardian Tales website and look for Contact information. They will give you 24/7 chat support for any issue you’re facing.

Preventing Guardian Tales Platform Error 500

While it’s not always possible to prevent errors entirely, following these steps can lower the chances of occurring this Guardian Tales Platform Error 500:

Keep the Game and Device Updated

Regularly update Guardian Tales to the latest version available. Developers release updates to fix bugs and optimize performance. Additionally, keep your device’s operating system up to date to ensure compatibility with the game.

Maintain a Stable Internet Connection

To prevent connectivity issues, ensure that you have a stable and reliable internet connection while playing Guardian Tales. Avoid switching between different networks frequently, as it can disrupt the game’s connection to the server.

Avoid Excessive Background Tasks

Closing unnecessary background applications on your device can free up system resources and reduce the likelihood of encountering errors. These background tasks can consume processing power, memory, and bandwidth, potentially affecting Guardian Tales’ performance.

Monitor System Resources

Regularly check the available system resources on your device, such as storage space and RAM. If your device is running low on resources, it may impact the performance of Guardian Tales and increase the chances of encountering errors.


Here are some frequently asked questions users asked about guardian tales’ error 500.

Why am I getting Guardian Tales Platform Error 500?

Guardian Tales Platform Error 500 usually occurs due to server-related issues, outdated game versions, or internet connectivity problems. Following the troubleshooting steps mentioned in this article can help you resolve this error.

How can I clear the cache and cookies?

To clear the cache and cookies of your Guardian Tales game, go to your device’s settings, locate the app’s storage settings, and tap on “Clear Cache” and “Clear Data.”

Will reinstalling the game delete my progress?

Reinstalling the Guardian Tales game may result in the loss of locally stored progress. Before reinstalling, ensure your progress is backed up through cloud save or linked accounts.

How long does it take for customer support to respond?

Customer support response times may vary depending on the game developer and the number of inquiries they receive. It’s best to refer to the official support channels for more information on response times.

Can I play Guardian Tales on multiple devices?

Yes, Guardian Tales supports playing on multiple devices. However, make sure to link your progress to a cloud save or create an account to ensure seamless synchronization between devices.


Guardian Tales Platform Error 500 can be an inconvenience while enjoying the captivating gameplay of this popular mobile game. By following the troubleshooting steps mentioned in this article, you should be able to resolve the error and continue your adventurous journey.

Remember to keep the game updated, maintain a stable internet connection, and reach out to customer support if needed. Enjoy the immersive world of Guardian Tales without the frustration of Error 500.


Fadi is professional writer and content strategist with over 03 years of experience in the industry. Specializes in creating engaging and informative content for businesses and individuals across a variety of niches, from Technology and Travelling to Health and finance. Saim writing has been published on numerous platforms.

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