As companies adapt and technology advances to changing environments, multiple are ditching traditional landlines in turn for voice-over-internet-protocol (VoIP) service. These cloud-based services can support increased efficiency, cut costs, and enhance remote collaboration by integrating with different software. Hundreds of VoIP providers exist with their pricing and own features.
Matching your business with the upright service can be challenging, so this blog post will examine the top market options and the best VoIP service providers that will meet your business’s requirements.
What are VoIP Providers?
Voice-over-internet-protocol (VoIP) software utilizes an IP network to transmit phone calls smoothly without the requirement to connect to an additional telephone network. It is a modern form of PBX (private branch exchange or private box exchange), a broad term for private telephone networks within companies. VoIP providers can deliver various types of PBX, like cloud PBX, hosted PBX and virtual PBX. The distinctions between these choices are the least, with each form defined by the share of user maintenance needed.
The hardware needed for a given VoIP solution can run various providers that need clients to use their typical phone system, while others may be used with any type of proprietary VoIP phone. Different VoIP providers allow users to assemble calls utilizing a solution called softphone or personal cell phone, either instead or in addition to a traditional PBX.
VoIP Services Providers for Businesses
Numerous major companies provide business VoIP services that create a highly competitive landscape in this industry. The vast array of options and intense rivalry in advertising pose challenges for business owners when it comes to selecting the optimal VoIP provider for their specific needs. Below we mentioned the best VoIP Services Providers and their features that help to select the best VoIP for your business:
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1- Zendesk
Zendesk’s integrated voice software offers a seamless solution for customizing phone support, regardless of the size or complexity of your operations. With its cloud-based voice solution, you can start taking calls immediately without any hassle. The pay-per-minute feature reduces overhead costs, making it cost-effective for your team. This can provide phone support from the same platform you use to manage other support channels, ensuring a connected customer experience. Agents can access all customer information and conversation history across channels, enabling efficient handling of calls, social messaging, texts, voicemails, emails and chats.
Features:
- Call button for website
- Routing
- Recording and Monitoring
- Unified conversations
- Real-time analytics
Pricing Plan:
Suite Team: $55/month
Suite Growth: $89/month
Suite Professional: $115/month
2- Talkdesk
Talkdesk offers a highly versatile business VoIP system equipped to deploy a wide range of features required in a contact center. By bringing users together on a unified platform, Talkdesk fosters collaboration between departments. With desktop and mobile apps, team members can efficiently manage make calls and voicemails from their preferred devices. This standout feature is its CX Cloud platform, designed specifically for outbound and inbound call centers. Leveraging AI-powered tools like virtual agents and interactive analytics, Talkdesk elevates customer experiences. CX Cloud provides comprehensive reporting on agent call metrics, efficient call queue management, and intelligent routing for inbound calls.
Features:
- IVR
- Routing
- Reporting
- Recording and Monitoring
Pricing Plan:
Essentials: $75/month
Elevate: $95/month
Elite: $125/month
3- RingCentral MVP
RingCentral MVP offers a competitive pricing structure along with an extensive range of VoIP features. The entry-level plan, Essentials, caters to up to 20 users and comes with toll-free numbers and unlimited calls within the U.S. and Canada. It also includes useful features like voicemail-to-text, team messaging, and document sharing. The Premium and Ultimate plans offer additional functionalities like barge, whisper and real-time analytics for larger enterprises. However, for most small businesses, RingCentral’s Standard plan proves to be an excellent choice.
Features:
- Call button for website
- Routing
- Recording and Monitoring
- IVR
Pricing Plan:
Essentials: $32.99/month
Standard: $40.99/month
Premium: $47.99/month
Ultimate: $62.99/month
4- 8×8
8×8’s business VoIP service offers a wealth of features, supported by user-friendly apps for mobile devices and desktops. Their business communication service provides chat capabilities, voice and video that promotes seamless collaboration. Teams can enhance their productivity with a unified app that likes document sharing and team messaging. It offers contact center plans for more advanced functionalities, granting access to skills-based routing, CRM integrations, IVR, and more. The ability to create custom workspaces for supervisors or agents tailored to their specific workflows further enhances performance and efficiency.
Features:
- Recording and Monitoring
- Routing
- IVR
- Reporting
Pricing Plan:
X2: $28/month
X4: $57/month
X6: $85/month
X7: $110/month
X8: $140/month
5- Nextiva
Nextiva offers cloud-based VoIP phone services with an impressive 99.99 percent uptime that secures reliable communication. In addition to traditional voice services, Nextiva bundles video messaging and conferencing features for a comprehensive communication experience. Their innovative Call Flow Builder allows easy mapping of call routing flows using a simple drag-and-drop tool. Recording and real-time call tracking features facilitate agent performance trend identification or quality assurance. This dedicated 24/7 support team is readily available to assist users in case of any issues. It’s important to note that their contact center service is a separate offering with an additional cost from the business phone service.
Features:
- Recording and Monitoring
- Routing
- Call button for website
- IVR
- Reporting
Pricing Plan:
Essentials: $25.95/month
Professional: $30.95/month
Enterprise: $40.95/month
6- GoTo
GoTo is a cloud-based VoIP phone service that empowers your employees to make calls from anywhere with an internet connection. Even the basic plan offers local and toll-free number options. The higher-tier plans provide the flexibility of unlimited users and auto attendants. Setting up and managing your phone system is made simple with GoTo Connect’s user-friendly interface. The Dial Plan Editor allows users to easily map out call routes and schedules in a visual interface, streamlining the process for enhanced efficiency.
Features:
- Recording and Monitoring
- Routing
- Reporting
- IVR
Pricing Plan:
Basic: $27/month
Standard: $32/month
Premium: $43/month
To Sum Up
There are numerous excellent VoIP service providers for businesses, each offering unique features and benefits to cater to diverse communication needs. Companies like RingCentral, Nextiva, 8×8, and GoTo Connect stand out for their reliability, feature-rich solutions, and user-friendly interfaces. The choice of the best VoIP provider depends on the specific requirements, budget, and size of the business. By carefully evaluating the offerings of these top providers, businesses can make informed decisions and implement a VoIP solution that enhances communication, productivity, and overall success.
